FAQ & TERMS

Questions, answered plainly.

Client-Led Reserve is offered by DePrez Travel Bureau, bringing established travel expertise, advisor access, supplier relationships, and a global network behind the trips our members choose for themselves.

Do I have to book through DePrez Travel Partners?

No. Client-Led Reserve was created specifically for travelers who enjoy booking independently. Keep booking directly whenever you choose.

Can every direct booking be activated?

No. Each supplier has its own policies, transfer windows, and booking restrictions. We'll review your reservation and confirm whether it can be activated.

Will my existing fare or promotions change?

Your existing fare and promotions remain as booked. Where supplier rules allow, additional preferred benefits may be available.

What travel qualifies?

The pilot prioritizes higher-value luxury travel: cruises, tours, expeditions, safaris, luxury hotels, villas, and complex leisure trips. Eligibility for activation and Member Dividend benefits depends on the specific supplier, booking, transferability, and applicable program rules.

When should I submit my booking?

As soon as possible. Many suppliers impose transfer deadlines or final-payment restrictions.

Is activation guaranteed?

No. A reservation is considered activated only after DePrez confirms that the supplier has accepted the agency relationship, or the reservation has otherwise been registered as qualifying.

What is the Dividend?

Qualifying Client-Led Reserve travel generates a 5% Member Dividend under applicable program rules. For participating Strive members, the equivalent value is directed to Big Change.

What is the Dividend finalized?

Only after qualifying travel and applicable commission have been received and reconciled. Cancellations, changes, or chargebacks may affect the final amount.

Does Reserve guarantee upgrades or amenities?

No. We advocate for opportunities and provide access to preferred relationships when available, but we can't guarantee upgrades, amenities, availability, refunds, exceptions, or supplier performance.

What support is available while I'm traveling?

Urgent support is intended for material issues affecting active travel: significant disruption, missed connections, denied services, safety concerns, or same-day failures. Routine planning and administrative matters are handled through normal advisor channels.

PROGRAM TERMS

Client-Led Reserve provides travel advice, advocacy, coordination, and support. Supplier participation, transferability, benefits, and outcomes remain subject to individual supplier rules and availability.

Members are responsible for providing accurate information and promptly communicating changes or cancellations that may affect their reservations.

Full program terms are provided upon enrollment.

Still have a question?

Ask us directly, or send a reservation and we'll tell you where it stands.

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